Customer Service Administrator
Full Time Hours: 8.30am - 5pm (Monday to Friday)
Our client is a reputable, well established Halifax based business. Due to expansion they are looking to strengthen the existing internal sales team by recruiting an additional team member.
The main duties of the role will include:
o Processing sales orders
o Recording all information on CRM throughout the sales process always
o Building relationships & managing expectations of customers by telephone & email
o Taking enquiries by telephone/email from potential new customers, responding the same day in accordance with agreed KPI.
o Proactive management of any customer complaints both internally & externally
o Booking deliveries with customers
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